Contact us
If you need to get in contact with us there are a number of ways we can help.
Call us on 0800 005 797, Monday to Friday between 9am and 7pm.
I need help with....
FAQs
New lending product
To be eligible for a Prospa Small Business Loan or Prospa Line of Credit up to $150K the following must apply:
- Minimum of $6K monthly turnover
- For most industries, 6 months trading history
- Valid NZBN
- Business owner must be over the age of 18
- Business owner must be an New Zealand citizen or permanent resident
To be eligible for a Prospa Business Loan Plus from $150K to $500K the following must apply:
- Minimum $1m annual turnover
- Minimum 3 years trading history
- Valid NZBN
- Business owner must be over the age of 18
- Business owner must be an New Zealand citizen or permanent resident
Prospa offers funding from $2K to $500K.
The amount you are eligible for depends on your business turnover, trading time and business circumstances.
We always do our best to offer you as close to your desired loan amount as possible.
We don’t need to do a credit check when checking your eligibility and providing you with an indicative personalised quote.
A credit check is only required once you agree to your personalised quote and your application for funding is submitted.
For our Small Business Loan or Business Line of Credit, no asset security is required upfront to access up to $150K.
If you follow your obligations and your total Prospa funding does not exceed $150K, security will never be required.
For facilities over $150K, a general security interest will be listed on PPSR for the applying business entities during the term of the loan, which gets removed once the funds are paid out in full.
Contact details
Get in touch
We’re open Monday to Friday 9am – 7pm
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Message: | Get in touch |
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Call: | 0800 005 797 |
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Email: | [email protected] |
FAQs
Existing lending product
You can find your account statement on the Prospa App or on Prospa Online.
To find your statement in the Prospa App:
1. Login to your mobile app
2. Navigate to the home page
3. Click “statements” in the top left-hand corner to download your statements
To find your statement on Prospa Online:
1. Login to Prospa Online
2. Navigate to the home page
3. Click “statements” in the top right-hand corner to download your statements
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
If you require a payout letter, please reach out to your Business Lending Specialist on 0800 005 797.
If you have missed a repayment you will be notified in the Prospa App or on Prospa Online. If you see a notification that you have missed a payment, you can click on the link provided to make a repayment.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
You can check your balance 24/7 in the Prospa App or on Prospa Online. You will be able to see your loan or line of credit balance on the home page.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
As part of our credit policy, we must direct debit your primary business account (where your customer revenue is accrued).
If you have recently changed your business bank account and need to update your direct debits for your Prospa repayments, please call 0800 005 797 and our team can assist.
Contact details
Get in touch
We’re open Monday to Friday 9am – 7pm
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Message: | Get in touch |
|
Call: | 0800 005 797 |
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Email: | [email protected] |
FAQs
Financial assistance
You can make up the payment by logging into your Prospa App or Prospa Online, where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 0800 005 797 to discuss your options with one of our Business Lending Specialists.
Missed payment penalties and late fees will apply. Please refer to your contract for the fees relative to your facility.
To make up for a missed payment, log into your Prospa App or Prospa Online where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 0800 005 797 to discuss your options with one of our Business Lending Specialists.
If you are having trouble meeting your current repayments, please call us on 0800 005 797 to one of our Business Lending Specialists. Together we can explore your options.
Contact details
Get in touch
We’re open Monday to Friday 9am – 7pm
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Message: | Get in touch |
|
Call: | 0800 005 797 |
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Email: | [email protected] |
Submit a complaint
Feedback and Complaints
We’re open Monday to Friday 9am – 7pm (NZT)
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Message: | Submit a complaint |
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Call: | 0800 134 933 |
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Email: | [email protected] |
FAQs
- Prospa takes a proactive approach to complaints, and we will provide an email acknowledgement of your complaint within 2 business days.
- We aim to have your complaint resolved within 5 business days and will email or call you outlining the resolution. If after 5 business days, we can’t resolve your complaint, we will keep working on it and aim to resolve it within 20 working days.
- In the event that we cannot resolve your complaint within 20 working days, we will write to you advising you why we require more time to resolve your complaint.
- If you are not satisfied with our final response to your complaint, please let us know and we will respond further.
If we haven’t been able to resolve your complaint, you might want to get help from the Financial Services Complaints Limited (FSCL). This is an independent dispute resolution scheme that we belong to. It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:
i. Website: https://fscl.org.nz/contact/
ii. Phone: 0800 347 257 or +64 4 472 3725 (international)
iii. Email Address: [email protected]
iv. Post: PO Box 5967, Wellington, 6140.
We're ready to help
General inquiries
0800 005 797
[email protected]
Monday – Friday: 9am – 7pm
Feedback
Find more information about how you can raise an issue with us, how it will be resolved and what to do if you’re still not satisfied here.
New Zealand Office
Please note our new address from 20 November: PO BOX 331431 Takupuna 0740
Head Office
Level 1 / 4-16 Yurong Street
Sydney, NSW
Australia 2000
